Description: Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the outcome. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. In this session, we will explore the sources of conflict including conflicting goals, personalities, and values; different styles or a conflict in values. Our goal is to discuss and embrace conflict as a part of an organization and make the most of each situation. We will arm the leaders to transform the situation into something better by leveraging their own conflict management style which could include: Accommodation, Avoidance, Collaboration, Competition or Compromise.
We will explore:
- Setting expectations (ground rule development)
- Friend versus leader
- Leveraging the best style for the situation
Presenter: Tim Augustine, Kent State (OH)